Refund policy

RETURN & REFUND POLICY
Last updated: October 11, 2026

Online Returns

Eligible merchandise purchased online may be returned within 14 days of delivery.

Items must be returned in the same condition in which they were received, unused or unworn, with tags where applicable, and in their original packaging. Proof of purchase may be required.

We may reduce or deny a refund if an item has been used, damaged, altered, or handled more than reasonably necessary.

All approved merchandise returns are subject to a 15% restocking fee, except where prohibited by law or where the return is due to an error by Namaste Bookshop.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Unless otherwise stated or required by applicable law, customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable.

In-Store Purchases

Eligible merchandise purchased at our physical Namaste Bookshop location must be returned within 3 days of purchase.

In-store returns must be accompanied by proof of purchase and the merchandise must be unused, unworn, and in its original condition and packaging where applicable.

Approved in-store returns are subject to a 15% restocking fee, except where prohibited by law or where the return is due to an error by Namaste Bookshop.

The 14-day online return period does not apply to purchases made at our physical retail store.

Damages and Issues

Please inspect your order when you receive it and contact us promptly if an item is defective, damaged, or incorrect.

We may request photographs of the item, packaging, shipping label, or other information necessary to review the claim.

If the issue resulted from an error by Namaste Bookshop, we will work with you to provide an appropriate replacement, refund, or other resolution.

Exceptions and Non-Returnable Items

The following are generally not eligible for return or refund:

• Gift cards
• Digital or downloadable products
• Personalized, custom, or special-order merchandise
• Items marked Final Sale
• Used, worn, altered, or damaged merchandise
• Items missing original packaging where packaging is necessary for resale
• Opened oils, sprays, incense, candles, cosmetics, body products, or similar personal-use products

Additional items may be identified as non-returnable on the product listing, website, receipt, or in-store at the time of purchase.

Please contact us if you are unsure whether a particular item is eligible for return.

Crystals, Minerals and Natural Products

Crystals, gemstones, minerals, fossils, shells, wood, and other natural products may vary naturally in color, shape, size, texture, pattern, clarity, inclusions, markings, and appearance.

These natural variations are not considered defects.

Product photographs are representative unless the listing specifically states that the exact item pictured will be received.

Exchanges

Please contact us before returning an item if you are requesting an exchange.

Exchange availability depends on inventory and the eligibility of the original merchandise.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method, less any applicable 15% restocking fee, non-refundable shipping charges, or other amounts permitted under this policy.

Your bank, credit-card company, or payment provider may require additional time to process and post the refund.

Readings, Appointments and Services

Tarot readings, psychic readings, mediumship, astrology, Reiki, healing sessions, consultations, and other appointment-based services are governed by our appointment cancellation policy.

Cancellations made at least 6 hours before the scheduled appointment are eligible for a full refund.

Cancellations made less than 6 hours before the scheduled appointment, as well as no-shows, forfeit the appointment payment.

Once a reading, healing session, consultation, digital service, or other service has been performed or substantially begun, it is non-refundable except where required by applicable law.

Consumer Protection Rights

This policy does not limit any rights you may have under applicable consumer-protection laws, including rights that may apply when goods are defective, materially not as described, not delivered as required, or otherwise fail to comply with applicable law.

Customers in certain jurisdictions may have additional statutory cancellation or return rights that cannot be waived by this policy.

Contact

To request a return or cancellation, ask about an exchange, or report damaged or incorrect merchandise, please contact:

Namaste Bookshop
2 West 14th Street
New York, NY 10011
United States
Phone: 212-645-0141
Email: namastebookshopall@gmail.com